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How artificial intelligence is transforming customer engagement in retail

The explosion of digital in retail is uncovering many new opportunities for retailers—from digitized back-end processes that are more efficient and distribution networks that improve agility, to true omni-channel capabilities that support the modern customer journey and new innovative customer experiences that drive foot traffic in brick and mortar stores. Realizing the full value of … Continue reading How artificial intelligence is transforming customer engagement in retail

The future of intelligence

We live in an incredible era for technological innovation. Cars can recognize and make decisions about the objects around them; an online support agent can hold a conversation with a human and successfully resolve issues; a manufacturing system can reason over vast quantities of historical data and accurately predict the future; a medical imaging system … Continue reading The future of intelligence

Microsoft news and perspectives from NRF

Trending at NRF: Digital transformation of retail For the past three days I’ve been at the 2017 National Retail Federation (NRF) Big Show in New York City. It’s been exhilarating to be a part of the biggest retail show of the year and see all the amazing ways technology is transforming the retail value chain … Continue reading Microsoft news and perspectives from NRF

Winning with digital What makes a digital leader?

Winning with digital ‘Digital transformation’ is a hot topic—and for good reason. It’s allowing organizations to improve their engagement with customers, empower their employees to do more, optimize their operations for maximum efficiency and transform both their business models and their products. While businesses have always been looking to better themselves through new technology, today’s … Continue reading Winning with digital What makes a digital leader?

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