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Building value networks in the digitized world:

I’m starting to see a topic coming up quite frequently in our Digital Transformation discussions—value networks. As businesses continue to digitize, we’re seeing a shift in focus from value chains to value networks, which are more digitally connected business networks that include customers, new trading partners, and even peer competitors. Today’s ability to integrate businesses … Continue reading Building value networks in the digitized world:

How artificial intelligence is transforming customer engagement in retail

The explosion of digital in retail is uncovering many new opportunities for retailers—from digitized back-end processes that are more efficient and distribution networks that improve agility, to true omni-channel capabilities that support the modern customer journey and new innovative customer experiences that drive foot traffic in brick and mortar stores. Realizing the full value of … Continue reading How artificial intelligence is transforming customer engagement in retail

The future of intelligence

We live in an incredible era for technological innovation. Cars can recognize and make decisions about the objects around them; an online support agent can hold a conversation with a human and successfully resolve issues; a manufacturing system can reason over vast quantities of historical data and accurately predict the future; a medical imaging system … Continue reading The future of intelligence

Microsoft news and perspectives from NRF

Trending at NRF: Digital transformation of retail For the past three days I’ve been at the 2017 National Retail Federation (NRF) Big Show in New York City. It’s been exhilarating to be a part of the biggest retail show of the year and see all the amazing ways technology is transforming the retail value chain … Continue reading Microsoft news and perspectives from NRF