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A Matter of Time: From “Bankers’ Hours” to a Future Built on Trust

FIn business vernacular, few phrases evoke the concept of exclusivity, and project an air of disdain, more than that of “bankers’ hours.” The very concept suggests that customers have little power over their financial lives, and must adapt to the time, and place, that financial institutions prescribe to conduct whatever business is required. For many … Continue reading A Matter of Time: From “Bankers’ Hours” to a Future Built on Trust

Building value networks in the digitized world:

I’m starting to see a topic coming up quite frequently in our Digital Transformation discussions—value networks. As businesses continue to digitize, we’re seeing a shift in focus from value chains to value networks, which are more digitally connected business networks that include customers, new trading partners, and even peer competitors. Today’s ability to integrate businesses … Continue reading Building value networks in the digitized world:

How artificial intelligence is transforming customer engagement in retail

The explosion of digital in retail is uncovering many new opportunities for retailers—from digitized back-end processes that are more efficient and distribution networks that improve agility, to true omni-channel capabilities that support the modern customer journey and new innovative customer experiences that drive foot traffic in brick and mortar stores. Realizing the full value of … Continue reading How artificial intelligence is transforming customer engagement in retail

The future of intelligence

We live in an incredible era for technological innovation. Cars can recognize and make decisions about the objects around them; an online support agent can hold a conversation with a human and successfully resolve issues; a manufacturing system can reason over vast quantities of historical data and accurately predict the future; a medical imaging system … Continue reading The future of intelligence