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Customer Experience Management solution

Customer Experience Management solution

This solution delivers relevant, connected, and measurable customer experiences across all retail channels. The result is consistent communications and positive interactions that win you new customers, enhance customer loyalty, and drive revenue.

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Solution benefits for Customer Experience Management

Drive rich customer experiences

Reach customers in real time and at the right time. Deliver consistent and connected experiences tailored for each individual throughout their shopping journey.

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Gain better sales stage progression

Content management systems (CMS) solutions offer add-ons for API-integrated customer relationship management systems (CRM) and marketing automation platforms (MAPs), which can help you personalize content for your customers and improve sales conversion.

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Personalize content across social channels

Leverage a single interface to track, assess, and act on insights through unified social media management. Host a dynamic social community within your portal to increase engagement.

"In a marketing-centric organization, you cannot wait days for a new server... With the Azure solution, we can now spawn new websites directly from the development team. We go into the portal, interface directly with Azure, and launch our websites."

Fredrik Lagerträd

Manager, Digital Development, The Absolut Company

Absolut vodka logo

With newly integrated Azure solutions, Absolut is more agile now than ever before and can reduce time-to-market website development.

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"Sitecore’s experience platform provides a robust and scalable central framework for all our brands, regions, and countries."

Jean-Christophe Sautory

Chief Information Officer, L'Oréal S.A

Sitecore logo

L'Oréal selected Sitecore’s Foundry and Azure cloud platform to quickly build and deliver connected, digital beauty experiences across all regions and languages.

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How it works

Unified Commerce Infographic

The Customer Experience Management solution enables you to serve customers where and when customers want—and on the devices of their choosing.

The solution applies analytics through customer relationship management (CRM) and a content management system (CMS) so you can deliver personalized customer interactions.

It connects customer and product data, combining technologies that collect online and offline data with consumer information like social engagement, check-ins, profiles, and purchase history. Working on one platform allows you to manage the customer experience in context—before, during, and after the sale.

Next steps

Try or buy apps, connect with Microsoft partners, and meet with Microsoft architects and technology strategists for customer workshops.

Contact a Microsoft Technology Center

Get in touch with a local MTC near you. Our architects can deliver a customer workshop to address your specific business needs.

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