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Connected Field Service solution

Empower government agencies at all levels to move from a costly break-fix model to a proactive and predictive service model. Leverage connected devices and machine learning capabilities to combine remote monitoring, digital services, and predictive maintenance—to transform your field service organizations.

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Solution benefits for Connected Field Service


Improve the citizen experience

Integrate remote monitoring to proactively engage with citizens and provide a comprehensive service approach to citizen care.

Reduce costs and deliver better service

Anticipate equipment failure and provide a first-time fix every time with predictive maintenance and other advanced services to automate action.

Create high-margin service value

Support the creation of end-to-end digital services to cultivate service-centric relationships and provide significant value to citizens.

“As Climatec rapidly grew, we needed one system that easily adapted to our specific business process, could be used across multiple offices, and allowed us to deliver on high customer service expectation,”

Natalie Taylor

Service Manager of Climatec


Climatec chose a Microsoft solution for field service, to help it organize and automate business processes while also equipping employees with the data they need to deliver exceptional customer service.

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How it works

Government Connected Field Services Infographic

The Connected Field Services solution enables governments to capture and analyze data from connected devices.

Using the Azure IoT Suite, government workers receive real-time alerts from devices—including places that were previously difficult to monitor. This solution gives you a broad picture of operations to optimize resources.

By improving scheduling through field service and field management software, you can make the most of employee productivity and resolve issues faster.

Next steps

Try or buy apps and meet with Microsoft architects and technology strategists for customer workshops.

Contact a Microsoft Technology Center

Get in touch with a local MTC near you. Our architects can deliver a customer workshop to address your specific business needs.

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