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Connected Field Service solution

This solution enables the detection, troubleshooting, and resolution of issues remotely so a technician is dispatched only when necessary. Allow manufacturers to join industries of the future by leveraging the Internet of Things and smart devices.

Learn how manufacturers are transforming

Solution benefits for Connected Field Service

Detect anomalies with Internet of Things

Leveraging IoT enables you to detect, troubleshoot, and resolve an anomaly remotely—before the customer is aware of it.

Deploy predictive maintenance

This solution helps you transform from a preventative maintenance schedule to predictive maintenance processes—and repair, clean, or replace parts only when needed.

Automate work order creation

When self-healing steps don’t resolve the problem, you can automate work order creation. Automatically dispatch the best technician and efficiently resolve issues.

“Our goal is not data for the sake of data, but to embrace the cloud and analytical technologies to deliver more expert insights to the right stakeholders at the right time.“

Nick Farrant

Senior Vice President, Rolls-Royce

Rolls-Royce Logo

Rolls-Royce is using the Microsoft Azure platform to fundamentally transform how it uses data to better serve its customers.

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“Now our high-quality technical service is coupled with a modern service solution that’s clearly noted by our customers and differentiates us from our competitors. ”

Natalie Taylor

Service Manager, Climatec


Climatec chose a Microsoft solution for field service, to help it organize and automate business processes while also equipping employees with the data they need to deliver exceptional customer service.

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How it works

Discrete Manufacturing Connected Field Services infographic

The Connected Field Service solution allows manufacturers to know about problems before the customer does and solve them at the smallest cost to the organization.

In a simple scenario, where an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.

A field technician is dispatched then arrives onsite to resolve the problem, ensuring a first-time fix.

This proactive approach improves customer satisfaction and resource productivity by catching issues and troubleshooting them remotely—before they significantly impact your business.

Next steps

Try or buy apps, connect with Microsoft partners, and meet with Microsoft architects and technology strategists for customer workshops.

Contact a Microsoft Technology Center

At the Microsoft Technology Centers (MTC) we can help you find the right solutions to transform your enterprise business in a mobile-first, cloud-first world.

Contact your Microsoft Account Manager to learn more about the MTC near you or go to to learn more.

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