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Connected Field Service solution

Deliver intelligent field and customer service by moving from a costly break/fix model to a proactive and predictive service model. Keep up with industry trends by connecting your devices and using IoT data to reduce customer downtime and provide insights technicians need to offer customers new products and services.

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Solution benefits for Connected Field Service

Gain visibility

Remote monitoring and connectivity enable visibility into the performance of intelligent edge devices.

Minimize downtime

Automated alerts and workflows enable predictive maintenance that works within the customers schedule.

Reduce maintenance costs

Optimized schedules dispatch the right technician only when necessary, saving resources and the customer’s time.

Ensure a first-time fix

By equipping your technicians with information, augmented reality tools, and remote guidance, you can join the industries of the future and make the right repairs the first time out.

Enable cross-sell and upsell

Intelligent sales insights provide technicians with the information to offer new products and services that deliver customers’ their desired results.

Transform your products and services

Repairs, performance, and utilization data enable companies to transform your products and services.

“The Azure platform gives us a global, scalable platform with an open architecture….it provides us with a huge stack of standard capabilities and a security level that we could not easily develop ourselves.“

Jens Hartmann

Group VP and CIO, Grundofs


Grundfos contributes to global sustainability by pioneering technologies that improve the quality of life and health of people worldwide. As part of these efforts, Grundfos continues to increase the IQ of its smart pumping solutions with the Microsoft IoT Suite and Microsoft Dynamics 365.

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"With the solution we have developed with Microsoft, we use the Azure IoT Suite to bring real-time, high-frequency machine data into the cloud and analyze it using Machine Learning algorithms from Cortana Intelligence to optimize the process.”

Nevzat Ertan

Chief Enterprise Architect and Manager, Sandvik Coromant

Sandvik Coromant

Sandvik Coromant has teamed up with Microsoft to create a predictive analytics solution that integrates people, machines, tools, and Microsoft Dynamics 365 for Field Service capabilities to empower customers to make the best possible business decisions.

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How it works

Connected Field Service Solution Scenario Infographic

The Connected Field Service solution allows manufacturers to know about problems before the customer does and solve them at the smallest cost to the organization.

In a simple scenario, where an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.

A field technician is dispatched then arrives onsite to resolve the problem, ensuring a first-time fix.

This proactive approach improves customer satisfaction and resource productivity by catching issues and troubleshooting them remotely—before they significantly impact your business.

Next steps

Try or buy apps, connect with Microsoft partners, and meet with Microsoft architects and technology strategists for customer workshops.

Contact a Microsoft Technology Center

At the Microsoft Technology Centers (MTC) we can help you find the right solutions to transform your enterprise business in a mobile-first, cloud-first world.

Contact your Microsoft Account Manager to learn more about the MTC near you or go to to learn more.

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