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Connected Field Service for Manufacturing

Connected Field Service for Manufacturing

Deliver intelligent field and customer service by moving from a costly break-fix model to a proactive and predictive service model. Keep up with manufacturing and servitization trends by connecting your devices and using Internet of Things (IoT) data to reduce customer downtime—all while providing insights technicians need to offer customers new products and services.

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Solution benefits for Connected Field Service for Manufacturing

The Microsoft Connected Field Service scenario is a portfolio of field service solutions that includes Azure IoT Remote Monitoring, Azure IoT Predictive Maintenance, Dynamics 365 for Field Service, and Dynamics 365 for Sales.  With Microsoft Connected Field Service manufacturers can remotely connect and monitor their mission critical devices, service assets effectively with optimized scheduling and better informed technicians, and sell more to customers with intelligent sales insights.

Connect and monitor devices

Gain visibility into asset performance by connecting, remotely monitoring, and creating alerts to enable predictive maintenance on mission critical devices.

Service assets effectively

Optimize the scheduling of service calls and equip technicians with information, augmented reality tools, and remote guidance to make the right repairs the first time out.

Sell more to customers

Provide technicians with intelligent sales insights and information to offer new products and services that deliver customers’ their desired results.

How It Works

infographic Remote Monitoring solution Predictive Maintenance solution Connected Field Service solution for manufacturing Dynamics 365 for Sales

The Connected Field Service solution allows manufacturers to know about problems before the customer does, and solve them at the smallest cost to the organization. This solution helps manufacturers implement a servitization model to field service.

In a simple scenario, when an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.

A field technician is dispatched and arrives on-site to resolve the problem, ensuring a first-time fix. This also creates an opportunity to take advantage of the close customer relationship and sell more products and services.

A proactive servitization approach improves customer satisfaction. It also ensures resource productivity by catching issues and troubleshooting them remotely—before they significantly impact your business—and helps maintain your technicians as profitable resources.

Sandvik Coromant

Sandvik Coromant combines human and digital intelligence into a predictive analytics solution

Sandvik Coromant combines human and digital intelligence into a predictive analytics solution

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Grundfos

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Smart moves help save water, money … and the planet

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Rolls-Royce and Microsoft Collaborate

Rolls-Royce is using the Microsoft Azure platform to fundamentally transform how it uses data to better serve its customers.

Rolls-Royce is using the Microsoft Azure platform to fundamentally transform how it uses data to…

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Next steps

Want the next best steps for? Find opportunities below to meet with Microsoft architects and technology strategists for custom workshops or partners to work with.

Contact a Microsoft Technology Center

At the Microsoft Technology Centers (MTC) we can help you find the right solutions to transform your enterprise business in a mobile-first, cloud-first world.

Contact your Microsoft Account Manager to learn more about the MTC near you or go to www.microsoft.com/mtc to learn more.

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