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Deliver differentiated customer experiences

Microsoft and its partners enable banks to deliver exceptional customer experiences that accelerate growth and loyalty through deeper customer insights and relationships.

Deliver the future of banking across channels, products, and services

Intelligent customer experiences and insights

Bring together disparate data sources together to attain a 360-degree customer view and manage customer experience across all channels.

Next best action

Identify key patterns and make real-time recommendations for the most suitable action at the right time and via the right channel.

Learn how banks are delivering differentiated customer experiences

TD Bank

Focused on legendary customer service

TD's digital experience team is leveraging investments in Microsoft Azure to deepen relationships with customers.

Nedbank.

Electronic virtual assistant handles 80% of the inquiries at just 10% of the cost of live agents

Cloud-based bot technology meets customers where they are and scales the bank's virtual workforce at 10% of the cost.

Swedbank

Creating a cloud-first mindset by boosting employee skills

For Swedbank, the pursuit of innovation has meant a move to the cloud, establishing an innovative training program that can serve for players in the banking sector can digitally transform.

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Explore the future of banking and provide differentiated customer experiences

Microsoft Dynamics 365

Unify sales and marketing to deliver exceptional customer experiences at every touchpoint.

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Microsoft Power Platform

Work together to meet challenges effectively with Microsoft Power Platform—analyze data, build solutions, automate processes, and create virtual agents.

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Microsoft Azure

Drive innovative cloud solutions in financial services with Azure. Transform the customer experience, optimize risk management, simplify regulatory compliance, and use cloud resources to extend your on-premises capacity on demand.

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