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Engage your customers

Customer engagement done well is the key to increasing brand satisfaction and advocacy. Microsoft offers customer experience management solutions to collect and understand shopper behaviors and respond with offers and experiences that are personal, engaging, and relevant, leading to increased promotional effectiveness, higher conversion, larger basket size and reduced churn. New differentiated engagements can help your brand differentiate and stand out in a competitive marketplace while true personalization can be delivered hand in hand with an omnichannel retail connected offering.


Advanced planning

Enable buyers to improve merchandise profitability in an increasingly competitive digital marketplace. The Microsoft Advanced Planning solution provides an analytics and visualization platform that allows buyers to make optimal purchase decisions that drive product profitability, complementing existing inventory control systems, while delivering state of the art near-real time capability.

Explore partner solutions from Genetec about Advanced planning

Advanced Planning solution

Leverage an analytics and visualization platform that lets your buyers make optimal purchase decisions.

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Unified Commerce

Empower your teams with the tools to deliver relevant, connected, measurable brand experiences across all channels resulting in consistent communications and positive interactions that will win new customers and strengthen brand loyalty.

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Customer Experience Management solution

The unified commerce solution prioritizes a seamless and personal shopping experience.

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Upcoming Events

Thank you for joining us @ NRF’s BIG Show 2017

Get updated on all the news and stories from Microsoft


January 15 – January 17

How to thrive in today’s competitive retail environment

From new mobile apps and innovations such as beacons and smart shelves, to intelligent solutions that empower more personal, connected and smarter shopping experiences, the…


January 31 – March 31

Top 5 Strategies in Retail Data Analytics

Join Eric and Shish as we explore the trends, drivers and hurdles in retail data analytics


February 22 – February 22

Intelligent Retail

Join us at NRF 2018! From digital experiences that make shopping fun and rewarding, to the productivity and collaboration solutions that allow retail employees to…


New York


20180114 – 20180116

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