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INDUSTRY

Microsoft for insurance

Unlock business value and deepen customer relationships in the era of AI.
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Latest perspective

Learn how insurance companies are innovating with generative AI

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OVERVIEW

Microsoft Cloud for Financial Services

Improve policyholder experiences, enhance collaboration, and drive impactful business outcomes with data and AI.
Scenarios

Explore use cases

Learn how insurance technology solutions unlock business value and deepen customer relationships.
  • Accelerate time to resolution and increase wallet share through personalized, AI-augmented customer experiences.
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  • Bring together disparate data sources for a holistic customer view and enable real-time insights and proactive engagement.
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  • Personalize and augment the customer experience across all digital channels with powerful AI tools and capabilities.
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  • Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
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SECURITY AND COMPLIANCE

Build on a trusted cloud

Mitigate risk and unlock business value on a foundation of intelligence, security, and compliance. You’ll be able to:
  • Meet compliance requirements.
  • Strengthen security and privacy.
  • Foster resilience and transparency.
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CUSTOMER STORIES

See how insurers are innovating

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  1. Zurich logo
  2. Progressive logo
  3. AXA logo
  4. Manulife logo
  5. Munich RE logo
  6. AIA logo
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Zurich logo
“One thing we noticed immediately with Dynamics 365 Marketing is that it’s much more modern.”
Carolin Kräling, Product Owner
40%
Increase in lead quality
Products
Dynamics 365
Power Apps
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Progressive logo
“We wanted a solution for internal customers who don’t have access to IT teams or developers to be able to build bots for themselves.”
Roger Reese, IT DevOps Engineer Lead
50,000
Potential internal users
Products
Microsoft Entra ID
Power Automate
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AXA logo
“We consulted all possible technology partners. Microsoft was the most aligned with and complementary to our values.”
Cristiano Gianni, Head of Health Beyond Insurance
1.7M
Unique users
Products
Azure Synapse Analytics
Power BI
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Manulife logo
“Our ability to use Azure Machine Learning to proactively tackle fraud has massive potential.”
Aaron Minkovich, Chief Technology Officer
50%
Cost savings
Products
Azure AI Services
Azure Machine Learning
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Munich RE logo
“It used to take four to six months to add resources, but with SAP on Azure and our infrastructure automation … [it takes] an hour.”
Gerhard Göppel, Head of Platform Operations
340
Servers in Azure
Products
Azure
SAP on Azure
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AIA logo
“Our on-premises datacenter carbon footprint is reduced significantly by our move to Azure.”
Umeshi de Fonseka, Chief Technology Officer
20%
Cost savings on Azure
Products
Azure
Microsoft 365
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PARTNER SOLUTIONS

Explore insurance solutions

Discover insurance and offerings from the Microsoft partner ecosystem.
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Core operations

Duck Creek Technologies

Discover core system solutions for the property and casualty and general insurance industry.
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Fraud detection

Shift Claims Fraud Detection

Deploy an AI-powered fraud solution for property and casualty insurers.
Learn more
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Actuarial and risk

Milliman Integrate

Explore the first fully industrialized solution for actuarial and risk reporting.
Learn more
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AI assistance

Majesco Copilot

Apply generative AI to policy, billing, claims, underwriting, and loss control.
Learn more
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Actuarial risk

Willis Towers Watson RiskAgility FM Cloud

Securely host, manage, and run data and software in the cloud for actuarial modeling.
Learn more
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Identity and access

Avanade Entra Verified ID Consulting

Embed decentralized identity in existing Azure services like Microsoft 365, Active Directory, and others.
Learn more
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Core operations

EY Nexus for Insurance

Quickly and cost-effectively bring new products to market with core insurance operations in the cloud.
Learn more
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Customer profile

PwC Customer Link

Build and activate personalized, real-time, omni-channel customer engagement.
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Customer engagement

HSO Financial Services Blueprint

Enable streamlined operations and personalized customer engagements.
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Claims analytics

FRISS Claims Analytics

Reduce false positives and score claims in real-time with automated fraud detection.
Learn more
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PRODUCTS

Discover Microsoft products

Explore products and solutions built on a highly-secure, compliant platform—the Microsoft Cloud.
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Microsoft Azure

Create innovative cloud solutions for insurance with Azure.
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Microsoft Fabric

Reshape how everyone in your organization accesses, manages, and uses data with a single, AI-powered platform.
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Microsoft Power Platform

Cut costs and development time with low-code tools.
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Microsoft 365

Drive workplace modernization and reduce risk exposure with Microsoft 365 solutions for insurance.
Learn more

Microsoft Teams

Enhance communications, collaboration, and operations with highly secure tools for frontline workers.
Learn more

Copilot for Microsoft 365

Be more productive, boost efficiency, and improve business outcomes with Microsoft Copilot for Microsoft 365.
Learn more

Microsoft Dynamics 365

Connect your teams, processes, and data to create exceptional customer experiences and operational agility.
Learn more

Microsoft Security

Safeguard your organization with business security solutions that work across platforms and cloud environments.
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Discover valuable resources

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Video
• November 2023

Enabling the future of financial services in the era of AI

Find out how Microsoft and its global partner ecosystem can help insurers create business value in the era of AI.
Watch the video
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Blog
• February 2024

Exploration to innovation: 4 stages of AI adoption for insurers

Read the blog
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Blog
• June 2023

The era of generative AI: Driving transformation in insurance

Read the blog
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Blog
• October 2023

How Microsoft and generative AI are transforming financial service contact centers

Read the blog
NEXT STEPS

Start achieving more in insurance

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Responsible AI

Microsoft AI principles and practices

Explore how Microsoft stays committed to responsible AI practices through governance, policy, and research.
Explore responsible AI
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Compliance

Compliance Program for Microsoft Cloud

Connect with subject-matter experts to support your risk, audit, and compliance teams and accelerate your cloud adoption.
Learn more

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