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Retail & Consumer Goods Solutions

Retailers and brands are embracing digital transformation to thrive in today’s competitive environment. Microsoft retail industry solutions and an intelligent platform enable retailers to combine the best of digital and in-store to deliver personalized, seamless and differentiated customer experience.


Retail Personalization solution

Retail Execution solution

Predictive Maintenance solution

Advanced Planning solution

Modern Retail & Consumer Goods Workplace solution

Customer Experience Management solution

Inventory Optimization solution


Engage your customers

Customer engagement done well is the key to increasing brand satisfaction and advocacy. Microsoft offers customer experience management solutions to collect and understand shopper behaviors and respond with offers and experiences that are personal, engaging, and relevant, leading to increased promotional effectiveness, higher conversion, larger basket size and reduced churn. New differentiated engagements can help your brand differentiate and stand out in a competitive marketplace while true personalization can be delivered hand in hand with an omnichannel retail connected offering.

Learn how to engage

Empower your employees

Engage employees with role-optimized solutions that empower them to offer outstanding service and collaborate with ease. Providing the right information for all job functions helps increase productivity and modern collaboration tools increase allow retailers to improve information flows and deliver differentiated and personalized customer service. Microsoft offers familiar productivity, social, and collaboration tools that engage and empower your people.

Learn how to empower

Optimize your operations

Deliver an intelligent platform that enables data-driven business innovation on a trusted, highly secure, and global foundation. Through an aggregate understanding of shopping and market insights, combined with external data, retailers can improve forecasting and optimize their merchandising and supply chains. Microsoft provides end-to-end business processes, supply chain solutions, and inventory management software that optimize cloud scale, industry-leading security, and manageability. These intelligent solutions enable real-time connections across a wide range of innovative devices uniquely suited to every need in the retail operations environment.

Learn how to optimize

Transform your products

Microsoft can help you foster a culture of retail innovation by providing process improvement tools that make it easier for people to connect, share information, and work together across organizational and geographical boundaries. Manage your new product development process to better align with strategic priorities and bring innovative goods and services to market rapidly and effectively. To succeed in a competitive environment, retailers and brands must continually deliver new products and services, improve processes, and find new ways to deliver value to customers.

Learn how to transform

Upcoming Events

Thank you for joining us @ NRF’s BIG Show 2017

Get updated on all the news and stories from Microsoft


January 15 – January 17

How to thrive in today’s competitive retail environment

From new mobile apps and innovations such as beacons and smart shelves, to intelligent solutions that empower more personal, connected and smarter shopping experiences, the…


January 31 – March 31

Top 5 Strategies in Retail Data Analytics

Join Eric and Shish as we explore the trends, drivers and hurdles in retail data analytics


February 22 – February 22

Retail. Reimagined.

Join us at NRF 2018! Retail transformation: It all starts here.


New York


January 14 2018 – January 16 2018

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