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Microsoft Perspectives on the Digital Insurer Microsoft Perspectives on the Digital Insurer


Microsoft helps unlock digital experiences for insurers through omni-channel delivery, customer insight and engagement platforms, and mobile digital workstyles. We help you liberate data and democratize analytics to support better decision making. And we help you release business agility with on-premises and cloud approaches to modernizing core systems for optimized operations.

Engage Pillar

Engage your customers

Microsoft supports insurance carriers with a complete customer engagement platform to enable consistent digital experiences across multiple channels—including call centers, direct channels, and mobile applications. The captured insights from those channel interactions and big data sources better enable the producers.

Empower Pillar

Empower your employees

Microsoft supports insurance carriers with productivity, mobility, and analytics solutions to fuel growth, improve customer satisfaction, and differentiate products and services in the market—by enabling the workforce to drive customer intimacy, improve sales performance, and meet regulatory and compliance requirements.

Optimize Pillar

Optimize your operations

Microsoft supports insurance carriers with both on-premises and cloud-based analytics platforms, differentiated by low cost, scale, and simplicity of use. Microsoft provides a true end-to-end offering encompassing enterprise data management, advanced analytics, and dynamic user visualization. Microsoft solutions enable the democratization of data so users have self-service access while IT retains full control over the data.

Transform Pillar

Transform your products

Microsoft supports insurance carriers with a mission-critical platform that supports the requirements of the most demanding core systems, on-premises or in the cloud, at a lower total cost of ownership while enabling carriers to identify and develop differentiated products and services.