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Engage your customers with omni-channel strategy solutions

Microsoft relationship management, mobile banking, customer insight, and omni-channel strategy solutions create a compelling experience to reduce cost, improve efficiency, and better serve customers. The Microsoft advantage is our complete platform to drive customer retention and acquisition through an unparalleled range of solutions—all integrated by design across devices and cloud services


Customer insight

Gain a 360-degree customer view. Microsoft customer insight solutions enable financial institutions to drive customer retention and acquisition through an innovative banking customer experience.

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Metro Bank

A UK Bank Looks for BI that’s as Fast, Friendly, and Reliable as the Bank Itself—and Finds Microsoft Power BI. “We go live with mobile…

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Multichannel customer experience management

Transform your omni-channel strategy to drive customer retention with innovative relationship management and mobile banking experiences, drive customer acquisition with a redesigned sales experience, and integrate social marketing - to optimize the banking customer experience.

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Multichannel Customer Experience Management solution

With the Multichannel Customer Experience Management solution, you can optimize your bank’s omni-channel strategy to intelligently anticipate customer needs.

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Next Best Action

Enable a more seamless and personalized customer journey by predicting the next logical product purchase and best offer to present to each customer. The Microsoft Next Best Action solution uses sophisticated rules, analytics, and algorithms to better predict customer needs, in turn offering more relevant actions and offers that lead to improved customer retention.

Upcoming Events

Webcast: Reinventing productivity in financial services

In today’s financial services sector, empowering employees has become a key element of organizational design rather than a reactive tweaking of the status quo.


March 30 – December 31


Microsoft is proud to be at Ciab FEBRABAN from June 6-8 2017 in São Paulo.


June 06 – June 08

Money 20/20 Europe

Meet Microsoft at Money 20/20 Europe from June 26-28 2017 in Copenhagen, the world’s largest FinTech event.


June 26 – June 28


Sibos 2017 will bring together business leaders from financial institutions and multinational corporations and technology partners to discuss the future of the financial services industry.


October 16 – October 19

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