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Examples of how nurses can improve patient experience with eHealth solutions

By Molly McCarthy, RN, MBA, Chief Nursing Strategist, Microsoft on January 4, 2017

Filed under Health

Man and woman looking at a tablet and standing at a desk talking to a receptionist

In my last blog, I wrote about what patient experience really means. Ultimately, it’s about instilling in your patients—and their families—confidence and trust in their care.

Patient experience is something that nurses care deeply about. We all entered this profession to make a positive impact on people’s lives, as well as their health and wellness. And the good news is that today’s technologies are empowering nurses to do more to achieve that mission and enhance the experience of patients and their families.

One example comes from the Cardiac High Acuity Monitoring Program (CHAMP) at Children’s Mercy hospital where they’re improving the outcomes of babies with hypoplastic left heart syndrome (HLHS) by engaging parents with a home monitoring app.

As nurse Lori Erickson writes in her blog, CHAMP is not a club any parent ever wants to be part of. She and her team acknowledge that from the beginning and work to at least make parents’ experience with home monitoring good as they go through the high-risk period between their baby’s first and second surgeries.

To learn how they’re doing that, read Lori’s first blog. And for tips on how to successfully engage people in home monitoring so that you can partner with them to improve their health and quality of life, read her second blog.

Another example comes from OneView Healthcare. It offers solutions for patient engagement and clinical workflow that are helping health organizations like the University of California San Francisco Medical Center at Mission Bay revolutionize the patient experience. To learn how OneView Healthcare was inspired by the founder’s own knee surgery experience, read the story. And to see a video of how OneView Healthcare solutions work, visit its website.

As Elena Casas wrote in her recent blog, when patients can be more engaged in managing their health and care journey, it not only enhances their wellbeing, it also makes their experience with the health system better. She shares examples of how cloud solutions can help nurses engage their patients with the same types of technology people use to manage other areas of their daily lives. Elena also explains how dispersed care teams can connect with each other and see an integrated view of patient information with these solutions, so they can provide people with more cohesive, patient-centered care. Read her blog to learn about the many ways you can take advantage of the cloud to improve the experience of your patients and their families.

And for even more resources and examples, check out our Engage your patients page or this recent post I wrote on the NLN TEQ blog.

How are you improving patient experience with modern eHealth solutions? Let us know via email, Facebook, or Twitter. Please also contact us with any questions or comments.

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