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3 ways personalized care improves patient engagement and outcomes

By David Turcotte, Director of Product Marketing, Biz Apps and Industry for Health and Government, Microsoft on July 10, 2018

Filed under Health

doctor helping patient

Consumerization is reshaping the way patients expect to interact with their providers, forming a divide between the level of engagement patients want and the care management providers can deliver. 60% of millennials prefer telemedicine to in-person doctor’s visits, and 90% of patients want to manage their own healthcare via technology.1 Unfortunately, providers today can’t meet these expectations—2/3 of all patient and provider interactions are wasted playing phone tag or digging through charts to get patient data and information.Providers who leverage new personalized care management solutions stand to benefit considerably from a holistic approach that improves care outcomes and increases patient satisfaction by helping patients become active participants in their health.

  1. Provide new, varied modes of communication to engage patients in their health

Engage patients in their health to increase patient satisfaction and improve outcomesCommunication between patients and providers is key to improving health outcomes, but today’s care management approach keeps patients tied to onsite appointments. New health technologies bring patients and providers closer together via remote communication pathways to extend treatment beyond clinical settings. This empowers patients to consult with their providers where and when they have questions or concerns, eliminating costly, unnecessary in-person appointments. By providing patients with mobile tools, providers turn care management into a collaborative exercise that promotes patient satisfaction and wellbeing.

 

Improve efficiency to serve more patients and grow your organizationCare managers can further deepen patient engagement by giving them a better understanding of the steps they need to take—and the reasons behind them—to keep themselves healthy. With a personalized care plan available to patients and providers on the same platform, providers ensure their patients have access to educational materials relevant to their condition and needs. This increased level of engagement helps patients feel more in control of their health, giving them confidence and support outside of the office.

When patients aren’t in the clinic, care providers stay connected by remotely managing patient care plan adherence to ensure patients are taking the steps needed to stay healthy. This real-time access to patient health data enables providers to recognize health abnormalities when they do occur and ensures faster, smarter interventions.

With engaged patients actively participating in their health and contributing up-to-date health information, care providers can trust that they have access to the patient data required to achieve desired patient outcomes.

  1. Initiate streamlined processes to efficiently serve more patients

Currently, providers rely on manual, duplicative data collection processes to track their patients’ health, leading to inefficiencies across the organization. An intelligent platform enables providers to streamline their processes, resulting in better care management and significant time and cost savings. By automatically tracking data from patients and their devices, providers eliminate the need to track down patient data and ensure they always have access to the most up-to-date, comprehensive view of patient health. Additionally, providing patients with health resources relevant to their condition helps patients proactively manage their health with less direct provider oversight.

When patients do need to consult their provider, remote communication channels like telehealth enable patients and providers to collaborate outside of the office, saving time and money by ensuring patients only schedule in-person appointments when necessary. These operational improvements enable providers to free up time and resources to see more patients and grow their organization, but US-based providers can enjoy an additional benefit. Streamlining mobile care management helps them take advantage of Chronic Care Management (CCM) reimbursements.

  1. Collaborate more effectively with new patient engagement and care management tools from Ellie

Ellie Patient Engagement and Care Management, developed by Get Real Health and Built on Microsoft Cloud technology, helps individuals and healthcare professionals collaborate more effectively by combining information from patients, devices, and apps with existing clinical data to generate a complete view of an individual’s health. Get Real Health has been recognized as a leader in healthcare, and honored as the recipient of the 2018 “Flip the Patient” Challenge and the 2018 World Trade Center Institute International Leadership Award. They were also named the top patient engagement platform in 2015 by Chilmark Research.

The Ellie Patient Engagement and Care Management solution is offered as part of Personalized Care, a suite of Microsoft and partner health solutions. To learn more about companion offerings in genomics, clinical analysis, health team collaboration and care coordination, visit the AppSource page.


[1] “mHealth Trends Report: Patient Expectations for Healthcare Communication.” CareSync. December, 2017

[2] Beatan, Susan. “Driving Patient Engagement through Mobile Care Management.” Blue Cross Blue Shield. February, 2017

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