The future is digital: Optimizing operations to enable transformation
By the Enterprise team on March 16, 2017
Filed under IT Leader
“IT used to be disconnected from conversations about the Microsoft business. Now, we talk about which investments will improve our service offerings. With a service offering model, IT is directly engaged in business value.”
—Jim DuBois, CIO at Microsoft
When your customers and employees are connected, empowered, and engaged on a digital level, the power of your business as a disruptive force increases. The holistic nature of the process encourages your IT infrastructure and leadership to transform as well, bringing all aspects of your business into harmony and a state of unprecedented productivity. How can you reimagine operations to enable digital transformation, and how can you get the most out of new and existing systems and solutions?
Digital transformation from the inside out
Once an isolated entity, IT is now fully integrated into all Microsoft operations. It helps us manage our applications, infrastructure and security while collecting and analyzing the data that facilitates ongoing transformation and growth. Your IT department can integrate its skills and tools with all your goods and services. With their help, you can rethink how to optimize operations and:
- Harness technology to improve efficiencies.
- Use digital platforms to reduce delivery timeframes.
- Test new products and services at a fraction of the cost.
- Anticipate and solve customer issues before they become problems.
Every company, irrespective of industry, is, or will soon be, thinking and operating like a digital company. This means every part of an organization will need to transform and reengineer operations to support the new speed of business.
Optimizing the Microsoft office: If these walls could talk
All aspects of a business can be streamlined, improved, or enhanced through operations optimization. By deploying Internet of Things (IoT) technology within our own building infrastructure, we’ve optimized our operations by teaching our spaces to communicate with us as well as each other. Meeting rooms sense and communicate their status and environments and provide data to improve usage, efficiency, and productivity. In another example, our newly developed Microsoft Sales Experience (MSX) uses sophisticated machine-learning algorithms to calculate customer buying probability and improve the quality of our sales lead pipeline.
The sooner you start creatively harnessing the power of your current and future IT, the sooner you’ll see your business transform and bring your customers, employees, and operations into an intelligent, highly integrated digital ecosystem.
We hope this post helps you start imagining an innovative, more efficient future for your company. For a more detailed roadmap to improving operations, plus insights and examples of the digital transformation of Microsoft itself, download the free e-book Your Roadmap for a Digital-First Business (Transformation at Microsoft).