Engage your customersThe customer has more power than ever before. Microsoft can help you turn this situation into an opportunity for growth by transforming from an asset-focused to a customer-centric organisation.
Connected field service
Deliver intelligent, world-class field service – including scheduling, mobile and resource optimisation – while maximising efficiency and minimising costs. The Microsoft Connected Field Service solution helps you move from a costly break-fix model to a proactive and predictive service model. With the inclusion of IoT and machine learning capabilities, we are helping companies prepare for the service economy.
Empower your workforce with devices and productivity solutions for user or process-defined collaboration specific to their business and operational needs –extending from cross-functions within the organisation to value-chain and cross-industrial sectors and regions.
Automotive customer experience management
Automotive customer experience management Deploy consistent processes across all channels; unite data to provide a single, 360-degree view of the customer and provide insight across all data to facilitate better decision making.
Connected consumer devices
Deliver context-specific rich consumer experiences and services. The Microsoft Connected Consumer Devices solution enables product manufacturers to deliver transformative customer experiences, taking advantage of advanced technology innovations around IoT, big data, social, cloud, mobility and natural user interfaces.
Empower your employees to engage with your customers 1:1 so you can transform your products, optimise your operations and find new sources of revenue.
Improving the customer experience in B2B manufacturing
Holly Kelly, WW Industry Architect, Manufacturing, Microsoft
Creating a differentiated customer experience in today’s market is difficult, especially with behemoths like Amazon, Apple, and Uber fundamentally changing the benchmark.Learn more
Digital transformation: Seven steps to success
Çağlayan Arkan, General Manager of Worldwide Manufacturing & Resources at Microsoft
Learn the seven key imperatives today’s business leaders need to consider as they are planning their digital transformation.Learn more
2016 Automotive News World Congress Reflections
Chris Harries, Director of Business Development for Microsoft Automotive Industry Solutions
Chris Harries shares insights on where the automotive industry is heading in 2016.Learn more
Infographic: 5 technologies disrupting your business
Digital disruption is a reality. It was a hot topic during Microsoft’s 2015 Global CIO Summit in October.Learn more