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Engage your customers

Microsoft omni-channel delivery solutions, underpinned by analytics and automation, create compelling experiences across all channels to reduce cost, improve efficiency and better serve customers. The Microsoft advantage is our complete platform to drive customer acquisition and boost loyalty through an unparalleled range of solutions – all integrated by design across devices and cloud services.

Solutions

Customer insight

Gain a 360-degree customer view. Microsoft customer insight solutions let financial institutions attract and retain customers with an innovative sales and service experience.

Multichannel customer experience management

Transform your delivery strategy to retain customers with an innovative service experience, attract new customers with a redesigned sales experience and integrate social marketing to engage customers within their personal networks.

Next Best Action

Enable a more seamless and personalised customer journey by predicting the next logical product purchase and best offer to present to each customer. The Microsoft Next Best Action solution uses sophisticated rules, analytics, and algorithms to better predict customer needs, in turn offering more relevant actions and offers that lead to improved wallet share and loyalty.

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