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Thought leadership

The future is digital: Engaging customers in the age of intelligent processes

By: the Enterprise team

Get ahead of disruptive technology with a detailed plan for your company’s digital transformation. Start small with a key business focus—better customer engagement—and expand from there.

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“By 2020, 50 percent of the workforce will be “digital natives,” connected all day, every day, and working the way they want.”

—Mind the gaps: The 2015 Deloitte Millennial Survey, (Deloitte Touche Tohmatsu, 2015)

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