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Tactical solution to transform your council & increase engagement

By on May 3, 2017

Filed under Public Sector

When you digitise and streamline Council workflows, everyone benefits.

Residents can access services online or on their smartphones and interact with Council at their convenience. Council workers can eliminate cumbersome paperwork and double entry. And everyone saves time with a better level of service.

Digital transformation doesn’t have to be complex or demanding.

Microsoft Dynamics 365 and OpenCities work with the systems you already have to create a digital front door to your Council. Watch our 3-minute animation to see how simple it is to get started.

Be inspired by the experiences of others.

eBook thumbnail

This eBook reviews how different government bodies have approached digital transformation to solve pressing challenges and improve services – from creating a new Online Wills Lodgment System to building holistic digital services for Australian business. Take a few minutes to see how others have approached challenges similar to yours, and what constitutes best practice.

Download the eBook

What could your Council digitise?


Check out our infographic to see how a digital DA application process simplifies and streamlines the workflow for council workers, residents, architects and planners.

Case Studies

See how other Australian Government organisations are using Dynamics 365 to transform the way they work, saving time and money.

Australian Border Force

Until recently, the process supporting air cargo inspections were entirely manual. The results of the inspection were written into printed forms and lodged into the system which was very time consuming to the officers. The first step was to turn the paper form digital on a Surface tablet and into Dynamics 365, which resulted in a streamlined operational process and a faster turn-around for the customers waiting on their packages.

Australian Border Force – Learn more

Dept. of Industry, Innovation & Science 

The department of Industry, Innovation and Science (DIIS) has a key objective which is to increase the productivity and global competitiveness of all Australian businesses. With Dynamics 365 DIIS have digitally transformed the way they deliver services to businesses, by understanding their own customer’s needs. Learn how DIIS are delivering improved and more customer-centric services.

DIIS – Learn more

Sustainability Victoria

 Sustainability Victoria creates programs on behalf of Local Governments that help the community avoid waste and use energy and materials more sustainable throughout the State. Because they run a lot of programs, the challenge was to ensure they understood their stakeholder demands per region, and how to better engage with them. Learn more about their digital transformation with Dynamics 365.

Sustainability Victoria – Learn more


NSW Trustee & Guardian

NSW Trustee & Guardian has been making Wills, Power of Attorney, enduring Guardianships and administrating deceased estates for the people of NSW for over 100 years. Learn how, with Dynamics 365, they’ve personalised their services and simplified life’s most critical administration.

NSW Trustee &Guardian – Learn more


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