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Optimize your operations

Improve forecasting and optimize merchandizing and supply chains through an aggregate understanding of guest and market insights combined with external data. Microsoft provides end-to-end business processes that optimize cloud scale, industry-leading security, and manageability. These intelligent solutions enable real-time connections across a wide range of innovative devices uniquely suited to every need in the guest services environment.

Solutions

Employee productivity and collaboration

Empower your management and mobile employees with anywhere access to operational information around products, customer insights, training information, and schedules. With employee engagement solutions from Microsoft, your staff can do their best work and spend their time driving revenue, improving customer service, and remaining compliant with corporate policies and procedures.

Integrated electronic flight bag

Employ a single device for planning, filing, and flying. With modern electronic flight bag (EFB) applications on a tablet, you can reduce the weight required for paper flight books onboard and provide collaboration and corporate communications over a highly secure connection, whether swapping shifts with other pilots, consuming training, or checking and responding to email.

Modern point of sale and service

Use every point of sale and service to better understand and serve your customers. Bring “born in the web” technology, like click-stream data and streaming analytics, onto properties to provide real-time, personalized offers that enable great shopping experiences and drive quantifiable increases in traffic, conversion, basket size, promotional effectiveness, customer satisfaction, and profitability.

Predictive maintenance

Drive insights to best determine the condition of aircraft in order to predict when maintenance should be performed or when failure is imminent. This approach promises cost savings over routine or time-based preventive maintenance because the workforce is engaged only when attention is required and unexpected service disruption are minimized.

Retail management system

Focus on connecting with customers and empowering employees across all channels. The Microsoft retail management system solution provides customer engagement capabilities for property operations, channel management, order management, marketing and care, and business intelligence, plus back-office capabilities like procurement and financials.

Multichannel content management

Use a mix of digital channels and methods to proactively listen, learn, and engage in order to influence purchase behavior and grow customer satisfaction. Microsoft and partner solutions help companies maximize consumer listening, learning, messaging, and interaction wherever they are—and get smarter based on continual learnings to anticipate and meet needs.

Fuel optimization

Accelerate fuel efficiency through data-driven insights. With fuel optimization solutions, you can quickly make informed decisions and adjust your flight operations as necessary.

Intelligent operations

Improve operations by acting on data insights and evolving business practices to keep pace with rapid change. Accurately predicting demand with machine learning models makes it possible for you to optimize your airline and hospitality operations.

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