British Airways Inspires Innovative Teamwork
Use every point of sale and service to better understand and serve your customers. Bring “born in the web” technology, like click-stream data and streaming analytics, onto properties to provide real-time, personalized offers that enable great shopping experiences and drive quantifiable increases in traffic, conversion, basket size, promotional effectiveness, customer satisfaction, and profitability.
Personalize the guest experience by giving your customers what they want at the right time and place. The data you own, combined with public and purchased data gathered from IoT devices, can give you a competitive advantage. Knowing what products and services the customer will buy enables you to optimize the supply chain and inventories, and drive customer satisfaction, loyalty, and retention.
Meet the greater demand for a more flexible and personalized guest experience across all aspects of the guest journey. The Microsoft Connected Room solution lets you meet the specific needs of guests—from entertainment to environmental preferences—in a streamlined manner. It also enables insights into the room environment for proactive maintenance, increases revenue per room, and delivers brand loyalty.
Use a mix of digital channels and methods to proactively listen, learn, and engage in order to influence purchase behavior and grow customer satisfaction. Microsoft and partner solutions help companies maximize consumer listening, learning, messaging, and interaction wherever they are—and get smarter based on continual learnings to anticipate and meet needs.
Make 2016 Your Best year, strategize early for better marketing success. With 2016 fast approaching, get ahead of the trends before they get ahead of…Learn more
Greg Jones, Managing Director, Worldwide Hospitality Industry, Microsoft
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According to Accor’s Marc Champsaur, the world is changing very quickly – and so is the hospitality industry. To keep up, he says, the hotel…Learn more
Adrian Steel, global head of IT operations for International Airlines Group.