British Airways Inspires Innovative Teamwork
Hospitality & Travel
Hospitality and travel organizations are embracing digital transformation to thrive in today’s competitive environment. Microsoft solutions and its intelligent platform enable hospitality and travel organizations to combine the best of digital and in-store to deliver personal, seamless, and differentiated guest experiences by empowering people and capturing insights to drive growth.Pillars
Engage your customers
Put customers first with technology that engages at a personal level. Microsoft offers solutions to collect and understand customer behaviors and respond with offers and experiences that are personal, engaging, and relevant. Customers respond best to offers that are personal and relevant, leading to increased promotional effectiveness, higher conversion, and larger basket size. Personalization can be delivered through location-aware mobile devices, targeted email marketing, and personalized online shopping.
Learn how to engageEmpower your employees
Engage employees with role-optimized solutions that empower them to provide outstanding service and to collaborate with ease. Providing the right information for all job functions helps increase employee engagement and allows retailers to deliver differentiated and personalized customer service. Microsoft offers familiar productivity, collaboration, and social solutions that engage and empower your people.
Learn how to empowerOptimize your operations
Improve forecasting and optimize merchandizing and supply chains through an aggregate understanding of guest and market insights combined with external data. Microsoft provides end-to-end business processes that optimize cloud scale, industry-leading security, and manageability. These intelligent solutions enable real-time connections across a wide range of innovative devices uniquely suited to every need in the guest services environment.
Learn how to optimizeTransform your products
Manage a pipeline of ideas and align them with strategic priorities to bring new and innovative products and services to market rapidly and effectively. To succeed in a competitive environment, hospitality and travel organizations must continually deliver new products and services, improve processes, and find new ways to deliver value to customers.
Learn how to transformLatest Customer Stories
Blog Posts
2016 Marketing Trends
Jeff Marcoux
Make 2016 Your Best year, strategize early for better marketing success. With 2016 fast approaching, get ahead of the trends before they get ahead of…
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Let it fly: How Virgin Atlantic is bringing its business…
Greg Jones, Managing Director, Worldwide Hospitality Industry, Microsoft
Virgin Atlantic Airlines Soars to New Heights with Windows 10
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Transforming the Hotel Intranet
Karen McCandless
According to Accor’s Marc Champsaur, the world is changing very quickly – and so is the hospitality industry. To keep up, he says, the hotel…
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British Airways Inspires Innovative Teamwork
Adrian Steel, global head of IT operations for International Airlines Group.
