Harnessing the power of data

Whether family-owned-and-operated shops, multinational chains, or e-commerce sites, retail businesses must compete aggressively for every consumer dollar—and not all retail organizations are succeeding. See how retail executives are using analytics and the cloud to stay relevant with today’s consumers.

Download the whitepaper
Connected Operations
Empowered Workforce
Customer Centricity

Deliver a dynamic platform that enables business innovation on a trusted, secure and global foundation.

TGI Fridays transforms the guest experience by enabling mobile point of sale with Windows-based tablets

2:14

Solutions

Assisted sales

Improve customer service while maximizing time spent with customers, to help them select the right products and minimize showrooming. With assisted sales solutions from Microsoft, your associates will surprise and delight customers with the right product every time, leading to increased conversion and larger basket size.

read more

Modern point of service

Meet the changing demands of the new digital consumer with point-of-service (POS) systems that drive meaningful customer engagements. With a mobile POS solution and cloud connectivity, associates can transition seamlessly from productivity tasks to clienteling, payments, loyalty, customer service, sales assistance, and other capabilities in real time.

View whitepaper on Modern POS and Windows 10 benefits

Retail execution

Empower your field teams with mobile devices and apps powerful enough to handle daily business. With mobile solutions from Microsoft and our partners, you can be more responsive and increase collaboration as well as have one device to meet your needs.

read more

Connected operations – retail

Remain nimble and responsive to your customers and a step ahead of the competition. Microsoft connected operations offerings for retail and consumer goods provide dramatically improved visibility and collaboration across internal and external global teams, enabling real-time collaboration, sharing and advanced analytics, and ultimately better customer service.

read how WLS achieves granular control with Azure cloud

Connected operations – consumer goods

Remain nimble and responsive to your customers and a step ahead of the competition. Microsoft connected operations offerings for retail and consumer goods provide dramatically improved visibility and collaboration across internal and external global teams, enabling real-time collaboration, sharing and advanced analytics, and ultimately better customer service.

read more

Engage employees with role-optimized solutions that empower them to provide outstanding service while enabling them to collaborate and share.

Tesco partnered with IBM and Microsoft to build a social solution that makes a difference to their business.

2:38

Solutions

Empowered workforce – retail

Help your store associates and mobile employees to sell and engage more effectively, with access to productivity tools and customer and product information from the floor or out in the field. With solutions from Microsoft, you can empower your staff to do their best work and spend the maximum amount of time driving revenue.

watch video

Empowered workforce – consumer goods

Empower your management and mobile employees with anywhere access to operational information around product information, employment data/benefits and customer insights. Provided with the ability to easily share and connect with HQ, peers and associates can streamline operational communications, respond more rapidly to feedback, and be more responsive to market changes.

bringing down communication barriers across 28 countries with Office 365

Put customers first with technology that learns, predicts and engages at a personal level.

Finding a better connection with customers through cloud machine learning

Solutions

Customer centricity – retail

Personalize the shopping experience by giving your customers what they want at the right time and place. The data you own, combined with public and purchased data, can give you a competitive advantage. Knowing what products and services the customer will buy enables you to optimize the supply chain and inventories, and drive customer satisfaction, loyalty, and retention.

read more

Customer centricity – consumer goods

Companies with large global supply chains benefit greatly from scalable solutions to process masses of data every day. The sheer volume, frequency, and small processing window requires automation and the application of mathematics in a structured way to ensure that results published daily to supply chain planning systems are accurate and consistent. Inventory management concerns the fine lines between replenishment lead time and all aspects of managing inventory, such as asset management, forecasting, and space planning. Balancing the complex requirements of asset management, forecasting and space planning to reach optimal inventory levels is an on-going process as the business needs to shift and react to the wider environment.

improving beverage service with real-time data

Follow us