Power & Utilities

Empowering power and utilities to transform to digital enterprises.

Mobile and Dispersed Workforce Strategies

Giving your mobile and dispersed workforce the support and tools they need to succeed on the job can be a challenge. Download these new strategy white papers: Schneider Electric’s “Resilient Plant: The Truth about Building Capabilities for Workforce Enablement,” Intel’s “Transforming the Workplace,” and Microsoft’s “Executive Mobility.”

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Connected Operations
Connected Customer Experiences
Connected Marketing, Sales, and Service

Connect your people to the information they need in their role so they can manage assets and processes in real time. Microsoft offers support for both off-the-shelf products and consulting services to develop proprietary solutions that connect Microsoft and non-Microsoft sensors and embedded devices for data acquisition. Take advantage of closed loop intelligent decision making. Microsoft solutions support end-to-end business workflows across the enterprise that work seamlessly with existing disparate line-of-business systems. Accelerate business transformation with fast adoption.

Solutions

Smart grid data analytics

Gain insight into business exposure with KPIs, analytics, and configurable dashboards. Enable improved asset maintenance, reliability, performance, energy delivery, employee safety, customer service, and program management. Comprehensive business intelligence and high performance computing solutions from Microsoft give power and utilities companies near real-time self-service insight into business performance and customer analytics.

eSmart Systems

Differentiate yourself from the competition by providing superior connected experiences. Microsoft is taking a leading role in developing innovative solutions to support the next generation of connected customer experiences. Microsoft delivers a unique, integrated approach to helping enterprises capitalize on the Internet of Things (IoT). Rely on a global infrastructure and hybrid cloud solutions. Microsoft provides a broad set of platform and infrastructure capabilities.

Solutions

Connected consumer devices

Enable power and utilities companies to deliver transformative connected customer experiences. The emergence of consumer IoT and smart connected products fundamentally changes how power and utilities generate, deliver, monitor, and service their products. Microsoft offers solutions to deliver context-specific rich consumer experiences and services taking advantage of advanced technology innovations around IoT, big data, social, cloud, mobility, and natural user interfaces.

eSmart Systems

Provide a 360-degree view of the customer and unify data across siloes. Microsoft process-centric solutions for marketing management, sales force productivity, and service desk enable you to establish and execute consistent processes across all customer touch points within your organization. Our solutions provide flexibility through the ability to set local processes and to branch within a process dependent on specific use cases. Unite data to provide a single, 360-degree view of the customer. Provide insight across all data to facilitate better decision making. Deliver insights from any type or volume of data from any data source. Increase speed of engagement through a full set of mobility solutions designed for this mobile-first, cloud-first world.

Solutions

Field services and operations

Achieve top customer service and sales performance by transforming to a value-driven organization. Track customer activity at all utility touch points and the results of demand response marketing campaigns, and tie those to marketing costs in order to optimize spend. Offer innovative cross-sell and up-sell programs and services.

Eskom

Mobile and Dispersed Workforce Strategies

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