Electronic flight bags built with Microsoft technology

Microsoft has history in the airline industry, and our vision for the Electronic Flight Bag (EFB) is an exciting leap forward. Learn about our strategy in this whitepaper.

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Connected Operations
Customer Centricity
Empowered Workforce

To support your business today and into the future, you need agile and responsive processes. You need a platform that scales up and down dynamically to meet business needs while providing mission-critical reliability and security. You need to support a wide range of modern client devices from mobile phones, to tablets, to laptops and PCs. The combination of cloud services and mobile devices can help you provide a digitally immersive experience for customers. Microsoft systems and services offer a seamless operating environment to deploy universal apps that run across any device type using a common code base—dramatically simplifying development and support while taking cost out. The Azure cloud platform enables these modern device experiences with virtually unlimited computing power and global scale, so you can deploy your most critical workloads with ultimate reliability and security. The Microsoft ecosystem offers the digital capabilities that modernize the business functions of the travel services provider to grow revenue, manage costs, and deliver a world-class product.

TGI Fridays transforms the guest experience by enabling mobile point of sale with Windows-based tablets

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Solutions

Integrated electronic flight bag

With modern electronic flight bag (EFB) applications on a tablet, pilots employ a single device for planning, filing, and flying, reducing the weight required for paper flight books on-board. The same device provides collaboration and corporate communications over a highly secure connection, whether swapping shifts with other pilots, consuming training, or checking and responding to email.

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Connected operations – hospitality

Meet the greater demand for a more flexible and personalized experience. By enabling guests to stream their content, view their channels, have the room set to their environmental preferences, the Microsoft connected room solution lets you deliver these specific needs in a streamlined manner, enables insights to the room environment for predictive maintenance, and delivers brand loyalty.

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Connected operations – travel

Provide your customers with the best deal, the best experience, and a real relationship with your company. Microsoft aviation service solutions enable comprehensive and connected experiences and increased ancillary services. With mobile POS and cloud connectivity, crew members can transition seamlessly from productivity tasks to customer sales and service.

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With the proliferation of mobile and online applications replacing traditional face-to-face interactions, guests are demanding a seamless traveler experience. The customer base is increasingly interested in a distinctive customer experience across all touch points and expects to access services from their personal devices. Provide better products and guest services by becoming more customer-centric. Implement the capabilities that connect with the customer context across the traveler journey and enable services that provide convenience, relevance, and excitement. Microsoft, together with our partner network, is delivering these capabilities to transform the guest experience.

Virgin Atlantic and Microsoft bring the magic of Christmas to passengers at 30,000 feet as Santa paid a flying visit to last night's VS11, watch the magic in the air unfold!

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Solutions

Customer centricity – hospitality

Give guests and travelers relevant, timely, personalized, and contextual offers and experiences by capturing insights and taking action. Intelligent customer engagement and mobile point-of-service solutions from Microsoft provide a high-performance productivity platform and cloud connectivity that drive meaningful engagements and encourage collaboration among your customers and employees to increase profitability.

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Customer centricity – travel

Drive insights to best determine the condition of equipment in order to predict when maintenance should be performed or when failure is imminent. This approach promises cost savings over routine or time-based preventive maintenance, because workforce is engaged only when attention is required and minimizes unexpected service disruption.

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In hospitality and travel, empowering employees to provide a high level of guest satisfaction is the key to growth, profitability, competitive advantage, productivity gains, and excellent servicing across all touch points within the traveler journey. Your sales associates and other mobile employees need access to productivity tools and customer and product information from wherever they may be in the guest journey to sell and serve more effectively. Engage employees with role-optimized solutions that empower them to provide outstanding service while enabling them to collaborate and share. Employee portals that can be accessed on mobile devices provide the ability to logon once and gain access to news, product information, tasks, training, social, line-of-business applications, and much more. Information is always provided in context, allowing employees to prioritize and to remain focused on serving guests and the business. With collaborative productivity solutions from Microsoft, you can empower your staff to do their best work and spend the maximum amount of time improving the customer experience.

Empowering Employees for Improved Customer Service and a Better Bottom Line

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Solutions

Empowered workforce – hospitality

Empower your management and mobile employees with anywhere access to operational information around products, customer insights, critical training information, and schedules. With employee engagement solutions from Microsoft, you can empower your staff to do their best work and spend the maximum amount of time driving revenue, improving customer service, and remaining compliant with corporate policies and procedures.

red robin customer story

Empowered workforce – travel

Empower your management and mobile employees with anywhere access to operational information around products, customer insights, critical training information, and schedules. With employee engagement solutions from Microsoft, you can empower your staff to do their best work and spend the maximum amount of time driving revenue, improving customer service, and remaining compliant with corporate policies and procedures.

british airways customer story

Electronic flight bags built with Microsoft technology

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