Digital Cities

Cities can embrace digital transformation of citizen services by using breakthrough ideas to better connect governments, businesses, and people with innovative services that reduce cost and increase impact.

End-to-end smart city solutions

The Microsoft CityNext initiative was created to help empower city staff and citizens to be their best. Through Microsoft CityNext, Microsoft partners offer city solutions that can help solve pressing challenges and support the goals and aspirations of health, government, and public safety organizations. Find out more.

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Tourism, recreation, culture
Government administration

Microsoft CityNext tourism, recreation, and culture solutions provide tools for improving the quality of life for communities. Entertainment, culture, and recreation not only help attract and retain a vibrant residential population, they also draw tourists who boost a city’s economy as well as its reputation. Microsoft CityNext helps citizens, businesses, and governments take advantage of recreational and cultural opportunities with innovative solutions. Microsoft and our diverse network of partners create apps and services that meet the unique needs of each city by taking advantage of cloud, Big Data, mobile, and social technologies.

For many people, it's a dream vacation: a voyage aboard a magnificent floating city at sea. Royal Caribbean International knows that what matters to its guests matters most to its business, so it set out to create the best customer service possible aboard its newest line of luxury cruise ships. By connecting more than 650 existing and new devices — digital signs, retail POS terminals and tablets — and harnessing the resulting ocean of data using Microsoft technologies, the company created the Internet of Royal Caribbean's Things, creating a truly personalized guest experience.

Solutions

Tourism portals

For many years, governments reached out to citizens through traditional channels such as TV, radio, and, more recently, websites. However, fundamental changes in the way people communicate has uncovered new challenges and opportunities for civic leaders. In today's world, people stay in touch through a vast array of mobile devices and social media. They share information and interact daily through blogs, Facebook, and Twitter—and they expect the same from their governments.

Serko Customer Story

Mobile tourism apps

Information about an area’s destinations often comes from multiple sources including hotels, tour guides, attractions, and landmarks. For tourism organizations, pulling it together into a centralized repository can be a daunting and expensive project if not managed efficiently. Microsoft CityNext offers solutions that integrate applications and data from multiple sources to streamline workflow and improve productivity.

City of Lviv Customer Story

Destination management systems

While topics like energy and transportation often dominate conversations about cities, cultural and recreational amenities give urban areas their unique flavor. Today’s skilled workers want to live in dynamic urban environments that are filled with things to do and places to socialize and relax—from parks, museums, and libraries, to restaurants, theatres, and festivals. All of these amenities combine to create an environment that attracts residents and visitors alike. Microsoft CityNext provides solutions that help cities manage their assets and amenities by taking advantage of cloud, Big Data, mobile and social technologies. Microsoft and our partners provide a broad range of tourism solutions including mobile apps, content management, and portals.

Tourism Australia Customer Story

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Microsoft CityNext government administration solutions are designed to empower governments to create more-efficient city operations. The cloud, Big Data, mobile, and social are just some of the available technologies to enable government administrators to optimize their citizen-centric services. Microsoft CityNext solutions are designed to meet a city's changing needs, now and in the future. Unlock value by exploring the opportunities that can help create sustainable economic growth and a higher quality of life for generations to come.

Barcelona wanted better insight into government effectiveness—it needed a solution that could collect and analyze data from its systems and public sources such as social media, software log files, and GPS signals. With Microsoft partner Bismart, the city built a hybrid cloud to store and analyze and provide insight into structured and unstructured data. It provides business intelligence to enhance services and business opportunities, improve safety, and boost collaboration between city, citizens, and businesses.

Solutions

Tax and revenue

Tax and revenue structures empower governments to fund citizen and business services and spark economic growth. Efficient collection processes not only cut costs, they also improve compliance and save time. According to the 2012 CIA World Factbook, the worldwide median of taxes and other revenue received by governments is 28.9 percent of the gross domestic product (GDP).

Tax Authority of Mexico Customer Story

Social analytics

For many years, governments reached out to citizens through traditional channels such as TV, radio, and, more recently, websites. However, fundamental changes in the way people communicate has uncovered new challenges and opportunities for civic leaders. In today's world, people stay in touch through a vast array of mobile devices and social media. They share information and interact daily through blogs, Facebook, and Twitter—and they expect the same from their governments.

SocialBoost Customer Story

Documents and records management

To optimize service delivery for citizens and businesses, governments need to find new ways to be productive and reduce manual processes. Microsoft CityNext offers comprehensive solutions that extend on-premises systems with online services and mobile technologies, and combine data from multiple sources to streamline workflow.

City of Hamburg Customer Story

Virtual town hall

Mayors and city staff need to engage regularly with citizens they represent to understand issues that matter most. Skype for Business makes it simple and cost effective to meet virtually with constituents, gathering feedback via group video calls. Both the mayor’s office and community members can create and share presentations, agendas, and notes―all in real time.

Demo video

Open data

Government organizations face the challenge of increasing access to public information. The burgeoning interest from citizens has coalesced in a global movement known as open data, which asserts that public-sector organizations must foster greater transparency, participation, and collaboration to govern effectively in the modern world.

City of Ulm Customer Story

City dashboard

As civic leaders focus on making data-driven decisions, they share an interest with Microsoft CityNext: creating vibrant, prosperous cities and measuring progress toward goals. Microsoft and our partners offer solutions powered by cloud, Big Data, mobile and social technologies, and improve access for everyone with easy-to-use business intelligence (BI) tools.

City of Barcelona Customer Story

Grants management

All too often, government agencies find themselves managing the approval, distribution, and outcome of a growing grants workload with fewer staff members. At its heart, effective grants management is about empowering people to get the job done. Microsoft CityNext solutions draw on multiple technologies, including cloud, Big Data, mobile and social, to provide integrated solutions that connect to existing financial systems.

Dallas County, Texas Customer Story

City financial management

City leaders in the role of financial management have annual budgets ranging from thousands to billions. Many manage investment portfolios to fund both civic projects and city employee pensions. And they must ensure timely and accurate financial reporting, full transparency and accountability, and maintain the trust of their citizens and tax payers.

Mecklenburg County customer story

Citizen services

Citizens increasingly expect a better experience from government services, including 24/7 access, more transparency, and multiple communication channels. To meet these expectations, government agencies are changing organizational behavior and processes to more closely align with private sector models of service delivery. But as governments look for ways to become more service-oriented and agile, they also struggle to do more with steadily shrinking budgets.

Leicester City Council Customer Story

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End-to-end smart city solutions

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